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Privacy Policy for CYou

At CYou, accessible at www.cyou.ch, we prioritize your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in compliance with Swiss data protection laws, the EU General Data Protection Regulation (GDPR), and STAR guidelines.

1. Applicability of this Policy

This Privacy and Cookie Policy applies to:

  • Customers or individuals in a contractual relationship with us.

  • Travel companions of our customers.

  • Individuals who provide personal data when inquiring about or using our products and services.

If you provide personal data of others (e.g., travel companions), please ensure they are aware of this policy and have given consent where required.

2. Data Collection and Use

2.1 Types of Personal Data Collected

We may collect the following types of personal data:

  • Contact Information: Name, address, email, and phone number.

  • Travel Details: Destinations, travel companions, preferences.

  • Financial Information: Payment details, invoices.

  • Sensitive Data: Health-related details for special accommodations.

  • Preferences and Interactions: Feedback, communications, website activity.

  • Device Data: IP address, browser type, and unique identifiers.

2.2 Sources of Data

We collect personal data:

  • Directly from you (e.g., during bookings, inquiries, or interactions).

  • From public sources (e.g., business registries, websites, or media).

  • From third parties (e.g., travel partners, service providers).

2.3 Purpose of Data Processing

We process your personal data to:

  • Fulfill contracts and provide services (e.g., bookings, travel arrangements).

  • Enhance customer experiences through personalization and satisfaction surveys.

  • Ensure security, comply with legal obligations, and conduct marketing campaigns.

  • Improve IT systems and operational efficiency.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small files stored on your device when you visit our website. They may include technologies like Flash cookies, invisible pixels, or device fingerprinting.

3.2 Why We Use Cookies

We use cookies to:

  • Authenticate and secure users.

  • Optimize website functionality and track usage.

  • Deliver personalized advertisements.

3.3 Types of Cookies

  1. Necessary Cookies: Essential for core website functions.

  2. Statistical Cookies: Help us understand how users interact with the site.

  3. Marketing Cookies: Enable targeted advertising campaigns.

3.4 Managing Cookie Preferences

You can manage cookies via your browser settings or our [Cookie Settings page]. Disabling certain cookies may limit website functionality.

4. Data Sharing

We may share your personal data with:

  • Travel service providers (e.g., airlines, hotels, local agencies).

  • Subcontractors providing IT, marketing, or customer support services.

  • Legal entities or regulators, when required.

  • Trusted partners for targeted marketing, with your consent.

For international transfers, we adhere to Swiss and EU standards. Data may be shared with countries that meet adequacy standards or under specific safeguards, such as Standard Contractual Clauses.

5. Your Rights Regarding Personal Data

5.1 Right to Access

Request a copy of your personal data and details on its processing.

5.2 Right to Rectification

Request corrections or updates to inaccurate or incomplete data.

5.3 Right to Erasure

Request the deletion of personal data, subject to legal obligations.

5.4 Right to Object

Object to the processing of data for legitimate interests, particularly for direct marketing.

5.5 Right to Restrict Processing

Request restrictions on data processing during disputes or verification.

5.6 Right to Data Portability

Request a structured, machine-readable copy of your data for transfer to another service.

5.7 Right to Withdraw Consent

Withdraw consent at any time for processing based on consent.

5.8 Complaints

File complaints with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the relevant EU authority if applicable.

6. Data Retention

We retain personal data as long as necessary for:

  • Contractual obligations.

  • Legal compliance (e.g., record-keeping).

  • Legitimate business purposes (e.g., dispute resolution).

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration. Security measures are regularly updated to reflect technological advancements.

While we strive for robust protection, we acknowledge that no system is entirely secure, especially during internet transmission.

8. Updates to the Policy

We review this policy regularly to ensure it reflects changes in technologies, laws, or business practices. The latest version is always available on our website, and material changes will be communicated through our usual channels.

For further inquiries or to exercise your rights, please contact us at [info@cyou.ch] or write to us at [Vögelingässchen 38, 8200 Schaffhausen].

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