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General

What happens after I submit my order?


Upon order submission, we will work on your quote and reach out if we have questions. You can expect to hear from us within 24 hours (if order is placed on Sunday or Monday, this could take 48 hours since we are closed during this time) from contactUS@TShirtCustomPrint.com This email will also contain the order ID for reference.




What brand of shirts do you use?


For Screen Printing, we use Gildan (100% Cotton, 50/50 Cotton/Polyester or 100% Polyester). For Direct to Garment (DTG) Printing, we use Next Level (100% Cotton only).




What is the turnaround time?


The turnaround time depends on the process speed you seleceted in step 3 of the quote request. Upon receiving the payment:

  • The standard speed is 7 business days
  • The expedited speed is 4 business days (at a +25% cost)
  • Please note process speed DOES NOT include the shipping time




Which printing type do I need?


Direct to Garment Printing is best suited for small quantity but complex, high quality/detail artwork. If you are looking for something photorealistic, this is the option for you. This option has a minimum order size of 1 shirt. Screen Printing is best suited for bulk quantity with simplistic designs. If you need a straightforward, 1 or 2-color design, this is the option for you. This option has a minimum order size of 36 shirts. Check out our Screen Printing samples and DTG Printing samples .




What do you mean by "in association with 99 Import"?


T-Shirt Custom Print was formed by a partnership between 99 Import Inc and XBZ Solution LLC. The printing service is located inside the 99 Import Inc Branch on 5316 Buford Hwy NE, Doraville, GA, 30340. The 99 Import Inc main office is located at 4191 Pleasantdale Rd, Atlanta, GA, 30340.




What additional information is needed for Direct to Garment Printing?


  • Recommended image file type:
    • PNG
    • PSD
  • For best print quality:
    • Image in RGB color
    • Transparent Background
    • 300 DPI (or above) at print size
  • Max Print Size:
    • W x H = 13” x 15”
  • Additional questions we may ask:
    • What is the print location? (Left breast, front center, back center, etc.)
    • What is the below neck distance? (Typically 2")
    • What is the ideal print size?
  • Printing Area Illustration




What additional information is needed for Screen Printing?


  • Additional information we may request:
    • What is the print location? (Left breast, front center, back center, etc.)
    • What is the ideal print size?
    • What is the printing color (do you know the HEX code)?





Quote Request

Why can I not change the Printing Type?


The Printing Type option becomes locked once you moved to step 2. This is designed to prevent problems with your order. In order to change the Printing Type for an order, you need to delete the current order (from step 3) and start over.




Why are there only two base shirt color options for Direct to Garment Printing?


We currently only offer these two colors due to the complexities in the DTG printing process, however, more colors may be added in the future.




Why is 100% Cotton my only option for Direct to Garment Printing?


We have found that 100% Cotton Next Level t-shirts are the best material for DTG printing. We CAN NOT guarantee the Direct to Garment printing quality on any other material. Other materials (such as 50/50 Cotton/Polyester) or brands (such as Gildan) do not produce the long lasting print quality we desire for our customers.




Why is my quote different from your listed price?


The listed price is an estimate. For example, if your screen print order has a:

  • Single Location
  • Single Color
  • White Base Shirt
  • Quantity of 36
...then the quote will be $7.10/shirt, matching the listed price. If you add additional locations, colors, or choose a different color of base shirt, the price will increase accordingly. The quote price also includes tax and shipping.




How do I make the payment?


Once you confirm by replying to our quote email, we will send you an invoice along with your order ID. This invoice will come from 99 Import Inc, delivered through the Clover platform. You can make a payment using the embedded link.




Can I bring my own shirt(s)?


Yes, but we cannot guarantee the print quality.





Secrets

Did you know: digital printing and DTG (Direct to Garment) printing are one and the same?


DTG is when a digital image is printed directly into the fabric.




Did you know: DTG injects the ink INTO the garment whereas screen printing applies ink ONTO the garment?


DTG prints directly into the fabric whereas screen printing applies the image layer by layer, one color at a time onto the fabric.




Did you know: DTG printing has an amazingly simple setup?


The digital image is processed by specialized printing software and then printed directly into the fabric. This allows DTG to print one-offs if needed. This makes DTG the best option if you don't want to print many shirts at a time.




Did you know: DTG is best for detailed designs and photorealistic images with almost no color limitation?


Since image is digitally processed by specialized software, there is almost no color limitation for what DTG can handle.




Did you know: although DTG has almost no color limitations, it still has limitations?


DTG does not handle transparency well. If an element is less than 100% opaque, the print may attempt to make up the missing color by spreading the ink, causing gaps.




Did you know: screen printing must print in bulk?


Screen printing is a method where ink is pushed through a woven screen (AKA. stencils) onto the fabric. It can take many screens to complete a design and can take hours to setup. Since setup is costly, it only makes sense with bulk orders.




Did you know: screen printing is best for a solid design without small details?


Since each element of the design requires it's own screen, making screens for intricate designs can be time-consuming. In addition, it is extremely difficult to line up multiple screens perfectly. The more screens the more difficult it becomes.




Did you know: screen printing pricing is affected by how many colors are involved?


Each color requires a screen. Having a lot of screens that need to be line up perfectly by hand introduces a lot of room for error. If the design has many colors, DTG might be a better option.




Did you know: DTG printing pricing is NOT affected by how many colors are involved?


Unlike screen printing which need to convert design into screens, DTG leverage specialized software to read design digitally. Therefore, how many colors are involved do not impact the setup process.




Did you know: We specialize in printing, not designing?


Bring your fantastic design to life is our mission and expertise. But visualize the design is completely different. It takes time, effort, and talent to turn ideas into designs. If you do need expert design help, we recommend check out coldesi-graphics.com, fiverr.com, or freelancer.com. There are tons of talented artists ready to visualize your ideas.




Did you know: DTG is very material sensitive?


Since DTG printing injects ink INTO the garment, the printing material matters a lot. 100% Cotton is a must to guarantee print quality and wash-resistance. However, different brands have different qualities of 100% Cotton shirt. So far, NEXT LEVEL is proven to work the best. Gildan works sometimes but is more of a case-by-case situation.




Did you know: The maximum printable area is not affected by the shirt size?


The printable area is determined by the DTG printer. Therefore regardless of shirt size, our maximum printing area is 13”*15”.




Having a well-polished design file is a good start for good quality DTG Printing?


DTG prints exactly how the digital file is outlined. This means low resolution, blurry, visual flaws will take a toll on the final print. A high resolution (300 DPI at print size if possible) and a transparent background are two most important attributes to produce a fine print.




Did you know: we have a fast winter turnaround special?


Winter is our slow season. So instead of normal 4-7 business days turnaround, you can enjoy 24-48 hours fast processing. In addition, we may waive your expedited cost (+25% of base pricing normally) as well.




Did you know: The shirt is only a small portion of the total cost?


You probably noticed the “Print Only” option is only $3 cheaper than the normal pricing (shirt included). We are happy to print on the material you brought over, but only at your own risk.




Did you know: DTG ink is almost 9 times more expensive than screen printing ink?


On Amazon, you can get white screen-printing ink for $1.37/Fl Oz. The DTG white ink cartridge is $72/200ml, which translate to $12/Fl Oz.




Did you know: In DTG printing, printing on a white shirt cost significantly less than printing on a non-white shirt?


To ensure of the print quality, most of the printing need a layer of white ink to serve as the printing “base”. This white ink base is the main reason why printing on non-white shirt cost much more.




Did you know: We consider DTG as a superior printing method than Heat Transfer?


Heat transfer can achieve similar printing result as DTG. However, the key difference is the prints from heat transfer fade after several washes and do not last long.




Did you know: we are specialized in Screen Printing and DTG Pringitn only?


The T-Shirt printing industry have a lot of players in the field, each excels in certain areas. We decide to focus on DTG and Screen Printing, which are the two we have the most experience in. Hope we can meet your demand, or at least point you to the right direction.




Did you know: DTG equipment need frequent maintenance?


I wish I have a self-cleaning DTG printer to save me from all the maintenance hassle. Unfortunately, my calendar is marked for every 2-3 days/week/month/quarter for necessary maintenance to keep the machine running smooth. And...there is daily cleaning procedures too.




Did you know: There are variations among 100% cotton shirts?


Our DTG is mostly done on NEXT LEVEL 100% cotton shirts while our Screen Printing is mostly done on Gildan 100% cotton shirts. Not saying one is better than the other, but DTG requires smoother and softer material to achieve the best printing result.




Did you know: 100% cotton shirts are not all the same (part 1)?


Cotton has many different ranges of quality. The climate, soil conditions, and variety of plant grown can all affect the cotton bolls. This will produce wide variances in softness, strength, and ability to retain dyes.




Did you know: 100% cotton shirts are not all the same (part 2)?


The cotton fibers can be treated with any number of chemicals to aid in production, which affects the final product. Once woven or knit into fabric, that fabric can then be dyed or have finishes added to it that will affect softness, ability to wick moisture.




Did you know: 100% cotton shirts are not all the same (part 3)?


Long staple cotton produces soft lustrous fabrics whereas the short staple cotton produces harder fabrics.




Did you know: 100% cotton shirts are not all the same (part 4)?


Types of softener used (cationic, silicones etc.) and surface finishes can change the smoothness of the shirt.




Did you know: 100% cotton shirts are not all the same (part 5)?


Weight of the material, texture of the material, chemicals used during wet processing and the duration of the processing can change the feel of the shirt.




Did you know: heat transfer designs deteriorate quickly?


Heat transfer designs tend to crack and peel away over time, especially when washed frequently.




Did you know: heat transfer design feels bulky on fabric?


Heat transfer pressing does not result in the ink become part of the fabric. Instead, an entire layer of the heat transfer paper is added on top of the fabric, making the garment significantly heavier, less flexible, and less breathable.




Did you know: heat transfer is also not ideal for high-volume orders?


In screen printing, making a stencil and set it up before production can take quite a bit of work. However, once it is setup, it can be used to reproduce thousands of copies of a design which significantly reduces the per-unit cost. Unfortunately, the same cannot be said for heat transfer. When dealing with high-volume orders, heat transfer can prove to be both too slow and too expensive.




Did you know: heat transfer vinyl is not the same as Heat Press Transfer (Part 1)?


Heat transfer vinyl is a plastic-based material that can be applied to shirts.




Did you know: heat transfer vinyl is not the same as Heat Press Transfer (Part 2)?


A heat press transfer is a plastisol ink screen printed design put onto a transfer paper.




Did you know: Home Iron is not the best friend of Heat transfer vinyl?


Heat Transfer Vinyl (HTV) is applied using a combination of heat, pressure, and time. Also, different brands of HTV and colors may require varying pressure, temperature, and time. This is why a heat press works the best with HTV.




Did you know: Heat transfer vinyl has similar setup limit with screen printing?


HTV need to press each different color separately. The line up work is hard enough, not to mention you have to take the time to cut and weed the designs before the press.




Did you know: The roots of direct to garment technology are in injection printers?


Direct to Garment printing was invented to serve a quicker remedy to the manually intensive screen printing.




Did you know: Screen printing is also known as silk screening?


The oldest printing method dates back a thousand years, it was first intended to stencil silk.




Did you know: Dye sublimation is simple and very similar to DTG printing but work on different material?


It is great on white 100% polyester fabric, or a blend with cotton. It also applies well to white polymer-coated hard materials such as plastic, ceramic, or special metal sheets.




Did you know: Direct to garment does not have to be expensive to start?


The DTG printer can range from $11k to $30k. Along with other equipment, it can scare a lot of people away. However, the short and easy setup enables DTG to perform print on demand. Today, over 3 million sellers are using print on demand across the globe. Source: https://printify.com/blog/direct-to-garment-printing-cheat-code/




Did you know: Screen used in screen printing is created in a dark room just like how photos are made?


A stencil, also known as a screen, is created in a darkroom using photographic chemicals for each color in the graphic image before setting up on the printing machine.




Did you know: the design print size matters part 1?


When it comes to printing size, a lot of people would like it to be as big as possible so that they get the best bang for the buck. However, it is not necessarily true every time.




Did you know: the print size matters part 2?


The printing size should be decided based on the nature of the design. For example, square or circle shapes looks better when it is smaller than standard size.




Did you know: Printing the image requires a flat surface?


Whether it is screen printing or DTG printing, printing over the seams, pockets or zippers will create an inconsistency of the ink flow. This creates a gap in the print where the ink cannot spread evenly.




Did you know: The smoothness of the shirt makes a different for printing result?


Some garments (including, but not limit to, ribbed garments, canvas materials, burnout material, pique polos), no matter the material, does not work well with printing. This is because most of the printing needs a flat and smooth surface.




Did you know: Not every garment is perfect?


Most T-Shirts are sewn together in facilities by hand instead of giant machines. Due to human element, not every shirt will be 100% the same.




Did you know: Some colors don’t discharge well?


Due to the intensity/amount of the dye used to make the shirts, some color shirts do not work well with discharge ink.




Did you know: Screen Printing inks are thicker than the inks used in the other printing method?


This allows the ink to last longer and produce vibrant colors.




Did you know: Screen Printing requires dust-free and dark space?


We typically save screens for big orders up to 6 months. This is will require certain space to preserve the screens and inks.




Did you know: There are two primary types of yarn used to make T-Shirts?


The two types are Ring-spun and open-end.




Did you know: Open-end cotton yarns use shorter-length cotton fibers?


This yields a fabric with a drier, crisper hand. These garments are cheaper but when the inks sink through the fabric, you can guess the result will not be ideal.




Did you know: Ring-spun yarns are literally run through a ring?


As ring-spun yarns have longer and staple-length fibers, with the additional process to make the fibers twisted, it creates a tighter and softer knit.




Did you know: Shirt created with combed/vortex yarn has a better smoothness?


The combing process sinks into the yarn, aligning the fibers and breaking them apart, which adds to the garment’s softness.




Did you know: Ring-spun and vortex yarns provide a more DTG friendly surface?


Ring-spun and vortex yarns provide a more consistent, flatter surface, which translates into a smoother printing substrate. This stronger and smoother yarn provides an optimal surface for DTG printing because of how well they take full-color digital prints.




Did you know: T-Shirt fibrillation is another headache for DTG printing?


Fibrillation occurs when fibers lift from the surface of the yarn’s core within the fabric. These fibers can cause a newly printed shirt to look worn, diminishing the colors’ vibrancy.




Did you know: Yarn diameter has an impact on how well a shirt accepts a digital print?


T-shirts with higher 30 and 40 singles weights are better for DTG printing, since the inks sink deeper into the fabric.




Did you know: T-Shirt does not like the Hot Water and High Temperature dryer treatment for cleaning?


Washing your garment in hot water and throwing it into a hot dryer will shorten its lifespan.




Did you know: Finer knits create a smoother surface?


Yarn diameter has an impact on how well a shirt accepts a digital print. These shirts allow inks sink deeper into the fabric.




Did you know: Some pretreatment solutions can discolor or stain a shirt part 1?


Since fabric color is an accumulation of multiple dyes, some color families are more problematic due to a shared base dyestuff.